Privacy Policy — Lh Internationale
Last updated: 09/12/2025
1. Introduction
Lh Internationale is committed to protecting your personal data and respecting your privacy. This policy describes the data we collect, how we use it, the legal bases justifying its processing, as well as your rights as a user in accordance with the General Data Protection Regulation (GDPR).
2. Data collected
We collect different categories of information when you browse our website or interact with our services.
2.1. Data provided directly by you
Identity: first name, last name
Contact details: email address, phone number, postal address (if provided)
Donation-related information: amount, frequency, payment method (banking data is never stored by Lh Internationale)
Information from forms: contact requests, volunteer applications, newsletter subscriptions
Messages or documents you voluntarily provide to us
2.2. Automatically collected data
IP address
Connection and browsing information
Type of device and browser used
Cookies stored on your device
Visit duration, pages viewed, and actions performed on the website
2.3. Payment-related data (donors)
Payments made via GiveWP or other solutions are processed by secure service providers.
Lh Internationale does not collect or store your banking details (card number, codes, IBAN, etc.).
3. Purposes and legal bases for processing
We process your data for the following purposes:
3.1. Management of your requests and interactions
Responding to messages sent via forms
Monitoring volunteer applications
Communication of information related to our activities
Legal basis: legitimate interest and performance of a contract.
3.2. Management of donations and legal obligations
Processing of donations
Issuance of tax receipts
Accounting archiving
Legal basis: legal obligation and performance of a contract.
3.3. Website improvement and statistics
Audience measurement
Navigation improvement
Legal basis: consent for non-essential cookies.
3.4. Sending information and newsletters
Sending news, donation campaigns, or information about the organization
Legal basis: consent.
4. Cookies and similar technologies
We use cookies to:
Ensure website functionality (technical cookies)
Remember your preferences
Produce anonymous statistics
Improve your user experience
You can accept, refuse, or manage them via the consent banner or your browser.
5. Recipients of your data
Your data may be transmitted only to strictly necessary third parties:
Website hosting provider
Donation management platforms (e.g., GiveWP)
Email or newsletter delivery tools
IT maintenance service providers
Administrative authorities in case of legal obligation
All our service providers comply with GDPR and do not use your data for their own purposes.
6. Transfers outside the European Union
We prioritize European hosting and service providers.
If certain tools (e.g., emailing, payments, or statistics) transfer data outside the EU, such transfers are governed by:
standard contractual clauses of the European Commission
or equivalent safeguards ensuring the protection of your data.
7. Data retention periods
Donors: data retained for up to 6 years (tax and accounting obligations).
Contacts and volunteers: 3 years after the last interaction.
Cookies: variable duration, generally up to 13 months.
Anonymous statistics: unlimited duration.
Newsletters: until you unsubscribe.
8. Data security
We implement technical and organizational measures to protect your information:
HTTPS connection
Secure passwords
Restricted internal access
Certified payment solutions
Backups and intrusion protection
As no system is infallible, we commit to notifying any data breach in accordance with GDPR.
9. Your rights as a user
You have the following rights:
Right of access to your data
Right to rectification
Right to object
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to withdraw your consent at any time
Right to lodge a complaint with the competent supervisory authority
To exercise your rights, you may contact us:
📩 contact@lhinternationale.be
📮 Chaussée de Charleroi(ST) 95, 6511 Beaumont
We will respond within a maximum of 30 days.
10. Changes to the privacy policy
Lh Internationale reserves the right to update this policy at any time. The most recent version is always available on this page.
11. Contact
For any questions regarding privacy or personal data:
Lh Internationale
Email: contact@lhinternationale.be
Address: Chaussée de Charleroi(ST) 95, 6511 Beaumont